Privacy Policy

At Bloom Integral Wellness, we are committed to protecting your privacy and the confidentiality of your personal information. We value the trust you place in us and handle all personal data in accordance with the Privacy Act 1988 (Cth).

By choosing to engage with our services, you agree to the collection and use of your personal information as outlined in this policy. The information we collect is used solely for providing and improving our treatments. We will never share your information except as described in this Privacy Policy.

This policy applies to all services offered by Bloom Integral Wellness, based in Mentone, Victoria, Australia.

Our Commitment to You

Bloom Integral Wellness is owned and operated by Jessica Gross, a registered nurse. As a nurse-led aesthetics clinic, we are committed to maintaining the highest standards of privacy and confidentiality.

This Privacy Policy outlines how we collect, store, and use your personal information, how it may be shared, and how you can access or correct your information. It also explains how to make a complaint if needed.

Unless we have your express permission, we will only collect and use your personal data as detailed in this policy.

What We May Collect

“Personal Information” may include, but is not limited to:

Full name, date of birth, and contact details
Emergency contact details
Medical history, including relevant past and present health information
Payment information (credit/debit card details)
Identification documentation
Before-and-after photographs
Details of treatments and consultations

How We Collect Your Information

We only collect information that is voluntarily provided by you, either during a consultation, booking, or treatment. Our staff may record the following details in your file:

Full name, address, phone number, and email
Medical and health history
Payment records
Notes from consultations and treatment sessions

You are not obligated to provide any personal information. However, refusal to do so may limit our ability to provide specific services or treatments.

Storing and Securing Your Information

All client files and medical data are securely stored in restricted-access areas and/or encrypted digital systems. Only authorised personnel have access to these records.

If information becomes outdated or no longer required, it will be disposed of securely and in accordance with data protection standards.

Using and Sharing Your Information

Your personal data will be used primarily for the following purposes:

To provide services or products you have requested
To personalise your treatment plan
To update you with appointment information or changes
To inform you about special offers or new services
To gather feedback or conduct client satisfaction surveys
To compile anonymised statistics for service improvement

In some cases, we may use third-party providers (e.g., marketing or tech services) who may require limited access to your information in order to perform their function. These third parties are bound by confidentiality agreements and may not use your data for any other purpose.

Have a Question or Concern?

If you have questions or concerns about this Privacy Policy or how your information is handled, please get in touch:

Bloom Integral Wellness
Phone: +61 421 040 014
Email: [email protected]

We take all complaints seriously and will respond to written concerns as promptly as possible.

If you are not satisfied with the outcome of your complaint, you can contact:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online: www.oaic.gov.au

Policy Updates

Bloom Integral Wellness reserves the right to update or amend this Privacy Policy at any time. All changes will be posted on our website and take effect immediately.

Last updated: August 2025